GovCon Connect Support
GovCon Connect customers are set up and supported by people who understand government contract accounting — from the first QuickBooks connection through everyday operation.
From Sign-Up to Running on GovCon Connect
Implementation is a guided sequence, not a download link and a wish of good luck.
Your environment, configured with you
We start from the accounting environment you already have, then set up the GovCon structure on top of it: cost natures, pool types, contract and customer structure, and user access.
- Kickoff review of your contracts and current process
- Account, cost nature and pool type configuration
- User accounts and role assignment
- A first close run alongside your existing process
Connected to the books you already keep
We walk you through authorizing the QuickBooks Online connection, confirming the data that comes across and mapping your accounts so cost lands in the right pools from day one.
- Guided QuickBooks Online authorization
- Account mapping reviewed together
- Validation that pulled data matches your books
- Guidance on keeping the connection healthy
Your team, ready before go-live
Onboarding covers the people who will actually use the system: employees entering time, staff reviewing labor distribution, and the person who owns the monthly close and the reporting that follows it.
- Role-based walkthroughs for each type of user
- Timekeeping expectations explained to employees
- Month-end sequence documented for your team
- A named contact through the first reporting cycles
How Support Works
Three ways to get an answer, depending on what you are stuck on.
Software Support
Practical help operating GovCon Connect, from people who know what the report you are looking at is supposed to show.
A Named Contact
Implementation customers keep the same point of contact through the first reporting cycles, so you are not re-explaining your contract structure every time.
Training Center
Recorded walkthroughs, webinars and written procedures for questions your team can answer on their own schedule.
Go to TrainingNeed Professional GovCon Assistance?
Support covers the software. When the need is professional services rather than software help, our services team at Gov-Con.com handles it.
- Accounting services
- DCAA audit support
- Indirect rate proposals
- Incurred cost submissions
- Government invoicing
Already a Customer?
Sign in to reach your GovCon Connect environment and the Training Center, or get in touch if you are still evaluating the software.